Creating a user account
Click Sign up in the upper-right corner of the portal to set up a user account:
You’ll be re-directed to the Sign Up page. From there, please follow the steps below to successfully create your AxonIQ Support account.
Provide your full name.
Provide your company email address (this must match your company’s domain name).
Click on the ‘Register’ button.
You will receive an email with instructions on how to activate your account and set your password.
Please note that a user account will be automatically generated for you upon creating a ticket via email through a previously unregistered email address (meaning you haven’t opened a support ticket with AxonIQ before). In this case, you will also receive an email with instructions on how to activate your account and set your password.
If you have previously opened a support ticket with us via email, we have already created a user account for you. To activate your account, click the ‘Login’ button on the top-right corner of the web page, then click on ‘Forgot your password’. We’ll send you an email telling you how to set up your account from there.
Check your spam folder if you do not receive this email within a few minutes of registering.
You must use your company email address to be eligible for the services, response times and availability hours in your company’s subscription package (Gold, Silver or Bronze).