Support Portal Usage
This folder contains general information about how to use the Customer Support Portal
Welcome to AxonIQ’s new Support Portal! Click the links below for information on creating an account, opening a ticket, or monitoring the status of curren...
Sun, 26 Jun, 2022 at 10:34 AM
Creating a user account Click Sign up in the upper-right corner of the portal to set up a user account: You’ll be re-directed to the Sign Up page. From ...
Thu, 10 Feb, 2022 at 12:36 PM
Upon activating your account, click Login in the upper-right corner of the customer portal. You will be prompted to provide your email address & passwor...
Thu, 10 Feb, 2022 at 8:47 AM
By default, each user can only see the tickets created using their email account. If you’d like to see all tickets created by your company (typically team ...
Thu, 10 Feb, 2022 at 12:15 PM
You can create a support ticket after signing into your account in the support portal. *Please note that this portal is primarily used for creating product...
Fri, 11 Nov, 2022 at 9:53 AM
You may log in at any time to check the status of your support tickets by clicking Check Ticket Status, as shown below: A ticket’s status changes a...
Thu, 10 Feb, 2022 at 8:54 AM
The AxonIQ support team can be reached by using the “support@axoniq.io” email address as the first point of contact, using specific triggers to alert suppor...
Tue, 7 Dec, 2021 at 9:37 AM
Your AxonIQ Package can include two types of support: Developer Support (for design & development questions) via a dedicated Slack channel or email. ...
Thu, 13 Apr, 2023 at 5:30 PM