You may log in at any time to check the status of your support tickets by clicking Check Ticket Status, as shown below:
A ticket’s status changes as it progresses. You can filter tickets out based on their status via the drop down list above your list of tickets, as shown below:
Selecting All Tickets will show every ticket raised by you, regardless of the ticket’s status.
Being processed - Tickets that are still being processed by our agents
Awaiting your Reply -Tickets that our agents have requested your correspondence on
Resolved (This ticket has been Resolved) - Tickets that have received a resolution by our agents
Closed (This ticket has been Closed) - Tickets that you have confirmed a final resolution on
You can reply to tickets and reopen them, should you have any further questions. If you’re a user enabled to see all company tickets, you will be able to view all tickets opened by anyone within your company.